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Please contact our customer service at service@pighen.com.

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Pig & Hen | BE

We accept payments through: GPay, Klarna, PayPal, Creditcard (Mastercard, VISA, AMEX).

We accept payments through: GPay, Klarna, PayPal, Creditcard (Mastercard, VISA, AMEX).

Which payment methods do you accept?

Ordering & Payment

How do I measure my wrist-size?

How do I measure my ring size?

My bracelet, ring, or necklace doesn't fit. What to do?

My size falls between two sizes. What to do?

My bracelet is too loose, could you please make it shorter?

Sizing

What if I need extra help with my purchase?

Why is my order not going through?

Do you ship worldwide?

How can I use my coupon code?

What is the duration and cost of delivery?

Can you cancel or change my order?

How can I track my order?

Shipping & Orders

How can I return or exchange my order?

How long does it take to return an order?

Can I keep the free gift with purchase that I received?

Returns & Exchange

I lost the pin of my clasp. What to do?

How do I take care of the bracelet?

What should I do in case of a defective item?

What should I do if my bracelet is defective and I purchased it in our own physical Pig & Hen store (f.e., Heiligeweg 4, Amsterdam)?

My bracelet is defective and purchased from a different retailer (not a Pig & Hen store). What can I do?

Product Care & Repairs

How long does my warranty last?

Can I have Pig & Hen jewelry engraved through you?

Can I have my purchase gift-wrapped?

How long is a gift card valid for?

Products & Warranty

What exactly is a silver bracelet made of?

What is the difference between 925 silver and pure silver?

What is rhodium plating?

How long does rhodium plating last?

Can rhodium plating be reapplied?

Can I shower or swim with a rhodium plated bracelet?

Is rhodium more valuable than silver?

How do I know if a bracelet is real silver?

Do I receive a certificate with my silver bracelet?

What is recycled silver?

Does recycled silver look different from new silver?

What is the difference between recycled silver and fairtrade silver?

Can you wear a magnetic clasp if you have a pacemaker?

Can a magnetic clasp rust or discolour?

How do I maintain a magnetic clasp?

What happens if the magnetic clasp gets wet?

What if the lobster claw clasp stops working?

What if the extension rings break?

Can Silver or Rhodium Plating cause allergies?

925 Sterling Silver Care

How can I contact you?

Company & Contact

Which payment methods do you accept?Updated a month ago